Política de privacidade

Privacy Policy

This Privacy Policy describes how Koseon Collagen ("we", "us", "our") collects, uses and shares your personal information when you visit or make a purchase from koseoncollagen.com (the "Site").

Information We Collect

  • Device information: browser type, IP address, time zone, cookies and how you interact with the Site.
  • Order information: name, billing and shipping details, payment information, email address and phone number provided at checkout.
  • Communications: information you send us when you contact customer support.

How We Use Your Information

  • To process and fulfill your orders, including payment, shipping and order confirmations.
  • To communicate with you and provide customer support.
  • To screen orders for potential risk or fraud.
  • To improve and optimize the Site and, where you have agreed, to send you marketing communications.

Cookies

We use cookies and similar technologies to keep the Site working, remember your preferences, understand how the Site is used and measure the performance of our advertising. You can control cookies through your browser settings.

Third Parties

We share information with service providers that help us operate our business, such as our e-commerce platform (Shopify), payment processors, shipping carriers and analytics and advertising partners (for example, Google and Meta). These providers only use your information to perform services on our behalf. We may also share information to comply with applicable laws or to protect our rights.

Your Rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, and to object to or restrict certain processing. To exercise these rights, email us at contact@koseoncollagen.com. You can unsubscribe from marketing emails at any time using the link in each email.

Data Retention

We keep order information for our records unless and until you ask us to delete it, subject to legal obligations.

Children

The Site is not intended for individuals under the age of 16, and we do not knowingly collect their information.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The updated version will be posted on this page.

Contact

For questions about this policy, contact us at contact@koseoncollagen.com.