Política de frete

Shipping Policy

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Delivery Time

Standard delivery takes 7–15 business days after your order ships. Delivery times are estimates and may vary during peak seasons.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to update.

Shipping Regions

We currently ship to the United States and to other regions available at checkout. Shipping rates are calculated and shown at checkout before you pay.

Customs and Delays

International orders may be subject to customs inspection, duties or taxes, which are the responsibility of the recipient. Customs processing, carrier issues or weather events can cause delays beyond our control.

Incorrect Address

Please make sure your shipping address is correct. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us as soon as possible.

Lost or Delayed Packages

If your package has not arrived within the estimated time frame, email us at contact@koseoncollagen.com with your order number and we will help you locate it.