Política de reembolso
Refund Policy
At Koseon Collagen, we want you to love your purchase. If you are not completely satisfied, we offer a 30-day money-back guarantee from the date your order is delivered.
Eligibility
- Refund requests must be submitted within 30 days of delivery.
- Please include your order number and the reason for your request.
- Products must be returned with their original packaging whenever possible.
How to Request a Refund
- Email us at contact@koseoncollagen.com with your order number.
- Our team will reply within 24–48 hours with return instructions.
- Once your return is received and inspected, we will notify you and process your refund.
Refund Processing
Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
Exceptions
- Shipping fees and shipping protection are non-refundable, unless the item arrived damaged or incorrect.
- Items returned without prior authorization may not be eligible for a refund.
- Gift cards and final-sale items cannot be refunded.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos of the item and packaging, and we will send a replacement or a full refund at no extra cost.
Questions? Reach us at contact@koseoncollagen.com.